Shipping policy

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

We use the services of Canada Post for all shipments within Canada.

Domestic Shipping Rates and Estimates

Shipping charges for your order will be calculated and displayed at checkout. 

We offer free standard shipping on eligible orders over $75 when shipping within Canada.

Pickup

You can skip the shipping fees with free local pickup our location in Quévec City. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 2 business days. We will send you an email when your order is ready along with instructions. 

Please have your order confirmation email with you when you come.

International Shipping

We offer international shipping to the following countries: United States.

Your order may be subject to import duties and taxes, which are incurred once a shipment reaches your destination country. MyTSIRO is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 30 days of receiving your shipping confirmation email, please contact us at info@mytsiro.com with your name and order number, and we will look into it for you.